1. Who We Are
This website is operated by Jortec Solutions Ltd trading as PalletSafetyGates.co.uk, a UK-based business specialising in the sale of custom and standard pallet safety gates for industrial use.
If you have any questions about this policy, you can get in touch via our contact page.
2. What Data We Collect
We collect the following types of personal data when you use our website:
- Contact Information – name, email address, phone number
- Order Details – delivery address, billing address, company name
- Payment Information – processed securely through third-party payment gateways (we do not store card details)
- Technical Data – IP address, browser type, pages visited (via cookies and analytics)
- Enquiry Data – if you complete a contact form
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Respond to enquiries
- Communicate updates on orders or shipping
- Improve our website and services (via analytics)
- Comply with legal obligations
4. Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
- Contractual obligation – to fulfil orders and respond to enquiries
- Legitimate interest – for analytics, site performance, and limited marketing
- Consent – for optional marketing communications (only with your permission)
5. Sharing Your Information
We do not sell your data. We only share your personal data with:
- Delivery partners (e.g. pallet networks for shipping your order)
- Payment providers (e.g. Stripe)
All third parties are required to respect your data and comply with applicable data protection laws.
6. Cookies
Our website uses cookies to:
- Enable website functionality
- Track visitor usage (e.g. Google Analytics)
- Improve user experience
You can manage cookie preferences through your browser settings or via our cookie consent banner.
7. Your Rights
Under data protection law, you have rights including:
- Access to the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict how we use your data
- Withdraw consent for marketing at any time
To exercise your rights, contact us using the details above.
8. Data Retention
We retain order information for a minimum of 6 years to meet tax and legal obligations.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure hosting, and limited access controls.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always be available on this page.